Help Center

We typically ship all orders within 2-4 business days. If you select Express shipping at checkout, we'll send your item via USPS Priority Mail once production is complete.

We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

We ship all orders from our USA factory. Due to Covid-19, some international packages may be delayed due to routing or customs delays.

• USA - Within 2-5 business days
• Canada - Within 4-10 business days
• Western Europe - Within 5-15 business days
• Australia/NZ - Within 5-15 business days
• Rest of the World - Within 5-20 business days

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.

Please email us: care@pinkybabyshop.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.

All items take between 1 and 3 business days to make, as we make everything to order. You can select Express shipping to have your item shipped via USPS Priority Mail within the USA. This will shorten the time it takes to receive your item once made.

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.

If fees are charged by customs, they are payable by the recipient.

Shipping insurance is offered at checkout. It's provided by Pinky Baby and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team.

Please note - shipping insurance is non-refundable once your order has shipped.

We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.

Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.

Please contact our support team at care@pinkybabyshop.com for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 30 day returns policy from date of purchase.

Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance is non-refundable.

This is a very rare occurrance. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.

On receiving your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturdays will be sent out together with Sunday’s orders. Additional time may be considered in case of Holidays.

We use UPS ground, UPS surepost, USPS and freight transportation by truck to ship your orders. Each shipping method will be based according to the size and quantity of the items ordered.

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (4-6 business days) are estimates and may vary due to external factors outside of our Pinky Baby's, and our carrier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

Whatever happens to your order, you can contact us via care@pinkybabyshop.com It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

Please send the cancel request to care@pinkybabyshop.com on the same day that the order was placed. Our team will cancel the order for you freely. If the order has already been shipped out, we would request that you the return shipping fee.

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number and the order details to care@pinkybabyshop.com so we can put a claim against the carrier to search for your package. Generally, the search result would take one week.

Please send the photos of any damaged item to care@pinkybabyshop.com with the valid order information. Our customer service team will respond to you within 24 hours and help you resolve any problems.

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, please send a request for refund to care@pinkybabyshop.com and we will issue you the refund in two business days.

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

If you received any defective items, you can contact us at care@pinkybabyshop.com for a full refund. Most of our products can be returned within 3 months of purchase provided they are in selling condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Pinky Baby to process your refund.

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.

By default there will be no invoice in your package. If you want an invoice, please contact our customer service through care@pinkybabyshop.com for a screenshot of your order details.

Starting September 1, 2018, all products sold in California must provide a required label which lists at least one of the chemicals found in the product which causes cancer, birth defects or both. These warnings are provided pursuant to a California labeling law called Proposition 65. Prop 65 is a right-to-know law; learn more at 

https://www.p65warnings.ca.gov/fact-sheets/furniture-products