All items take between 1 and 3 business days to make, as we make
everything to order. You can select Express shipping to have your item
shipped via USPS Priority Mail within the USA. This will shorten the
time it takes to receive your item once made.
We do our best to help ensure your item
arrives as smoothly and quickly as possible, including labelling the
package with all relevant information for customs authorities.
Changes to EU customs regulations means
you may be charged sales tax (VAT) upon delivery of your order. Refer
to your country tax authority for guidance on what fees are due on items
shipped from the USA.
If fees are charged by customs, they are payable by the recipient.
We hope you'll love the item you
purchased. If there's any concerns about it or you are thinking of
returning it, please contact our support team for assistance, explaining
your reasons for wanting to return it. We offer a 30 day returns policy
from date of purchase.
Please note, personalized
items may be subject to a deduction from the refund amount as they
cannot be restocked. Shipping and insurance is non-refundable.
This is a very rare occurrance. We make
every effort to accurately represent all designs and products, though
some listings make use of life-like renderings instead of photos to show
how the item will look. This allows our sellers to create many
different products with their artwork, without needing to make &
photograph thousands of products a day.
It's possible you may have an item that
is showing a defect, please take a few photos and send them to our
support team for review, along with your order ID.
On receiving your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturdays will be sent out together with Sunday’s orders. Additional time may be considered in case of Holidays.
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (4-6 business days) are estimates and may vary due to external factors outside of our Pinky Baby's, and our carrier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.
Yes, We offer expedited shipping to our customers on demand. Expedited shipping is applicable based on the shipping method selected by our customer during checkout. The delivery time for such orders are between 2-5 Business days.
Whatever happens to your order, you can contact us via firstname.lastname@example.org It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.
Please send the cancel request to email@example.com the same day that the order was placed. Our team will cancel the order for you freely. If the order has already been shipped out, we would request that you the return shipping fee.
Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number and the order details to firstname.lastname@example.org so we can put a claim against the carrier to search for your package. Generally, the search result would take one week.
Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, please send a request for refund to email@example.com and we will issue you the refund in two business days.
If you received any defective items, you can contact us at firstname.lastname@example.org for a full refund. Most of our products can be returned within 3 months of purchase provided they are in selling condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Pinky Baby to process your refund.
Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Pinky Baby offers a range of payment options with secured ssl encryption to fully protect your online transaction and banking details. You can use any credit card, debit card or Paypal to place your order.
Starting September 1, 2018, all products sold in California must provide a required label which lists at least one of the chemicals found in the product which causes cancer, birth defects or both. These warnings are provided pursuant to a California labeling law called Proposition 65. Prop 65 is a right-to-know law; learn more at