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WELCOME! USE CODE HAPPYPINKY TO GET 10% OFF!

Ordering

ORDERING

How do I place an order?

  • Browse by category or search an item of your choice- Click on the product of your choice
  • Note: Check Fabric / material / color / style / length / fit and other details if provided - Refer to size guide - Warranty
  • Check the expected delivery time and COD service availability by entering your Pin code on the CHECK DELIVERY DETAILS link- Detailed information about your items will be communicated via SMS/Email once you have placed an order
  • Create an account by registering or you can also proceed by entering your email id. Note: If you register with us you will get the following benefits: - speeds up the ordering process - allows us to keep you informed about your orders and refund through email
  • Carefully enter your shipping address
  • Enter the pinkybaby.in Voucher/Discount coupon codes as applicable.
  • Check the final price {COD/Shipping charges}. Select one of the payment options (COD, Prepaid, Net-Banking/Debit or Credit Card, Paypal)
  • YOUR ORDER IS PLACED!!!
  • You will now receive a confirmation mail and a SMS from Pinkybaby.
  • You can check Order history in ‘My Account’ in case you had logged into your account while placing the Order.

Didn’t receive any communication? OR Facing Issues while placing order? OR Website hung up at the payment page? OR Order was not successful? You can always contact our customer support at support@pinkybaby.in.

 

I was charged handling fee for my order. If I cancel my order, will I get back these charges along with the refund?

 

Refund of handling charges varies as per the following -  

  1. If you cancel your order before it has been shipped, we will refund the handling charges. However, if your order has been shipped, the handling charges will not be refunded.
  2. If you cancel some items in your order before shipping, we will refund the charges in proportion to the number of items in the order.
  3. If your order is subsequently cancelled by Pinkybaby, we will refund your handling charges.

 

How can I modify my order after having placed it?

 

ADD/ REMOVE A PRODUCT

Unfortunately, after you have placed an order, you won't be able to add or remove a product to/from your order. But you can place a new order for the desired products. 

CHANGE ADDRESS

Please contact our customer care team if you wish to change the delivery address for your order.

We shall accept your request if the order has not yet been shipped. However, if the order has been shipped, we shall only be able to accept change of address requests within your city.

Please note: An order shall be delivered at a single address only. We do not accept requests for delivering at multiple locations in a single order. We request you to place separate orders for separate locations.

CHANGE DELIVERY DATE

We try to deliver all your orders in the earliest time possible. However, if you want delivery at a later date, please coordinate with the courier person once he gets in touch with you.

I have placed my Order! What's next?

 

After you have placed the order, we will send you a CONFIRMATION email and SMS with delivery details. We will try to dispatch your order as soon as possible and will keep you informed at every step of the way.

You can also track your order through our website or app by visiting ‘My account’ section.

Please note: It sometimes takes up to 48 hours for the tracking to be updated after an order is placed.

 

How will I know if order is placed successfully?

 

When your order is confirmed:

We will send you a message. Do check your phone. We will put through an e-mail with the details of your product. Be sure you go through that.

You can also check the order in the "My Accounts" tab.

 

I had purchased multiple products in an order. Do I need to pay COD charges every time if the delivery time is different?

 

No, you don't have to pay COD charges every time if the delivery time is different for different items in the order. It is collected only when you receive the first product of your order.

 

How can I change my billing address?

 

You need to login into your Pinkybaby account, where you can change the address under my account section >>profile>> saved addresses >> billing address and also can update new information related to your profile.

 

If I cancel my order, how will I get my refund?

 

Your refund mode depends upon payment mode of order placement: -

1) If you have placed a COD order and used Pinkybaby Vouchers in it, the amount will be refunded in the form of a Voucher within 24 hours. If you have any existing Pinkybaby Voucher in your account, the value of the same will be updated. Else, a new Voucher will be issued.

2) If you have placed a prepaid order (used credit card/debit card/net banking for placing order), then the money will be paid back to your card/bank account within 5-7 working days post refund initiation.

 

What are the cancellation timelines?

 

There are two stages where the cancellation request have different timelines.

1) If you raised the cancellation before getting the dispatch message, the request will be processed within 24 hours.

2) If you raised the cancellation after receiving the dispatch message, the same will be confirmed within 5 business days. The items which are already shipped can't be cancelled. We request you to deny the acceptance of these items at the time of delivery in case you received.

How can I cancel one/few products from my order?

 

You can cancel one/few items from your order by clicking on “My Orders” section of your Pinkybaby account and then select the item(s) you want to cancel.

 

Do you take orders over phone?

  1. Yes, we do take orders over phone. The payment mode possible for these orders is Cash on Delivery and Prepaid mode only.

Can I return (a part of) my complete order at the time of delivery?

 

Instant Return/Open Delivery service i.e. the facility of returning (a part of) a complete order at the time of delivery has been discontinued.

This means that returning (a part of) an order at the time of delivery will not be possible. However, if you feel dissatisfied with your purchase, you can always return/exchange it within 15 days of delivery. Please check our Return/Exchange policy for more information.

What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?

 

If your card is debited by mistake, seriously, no need to panic at all! Please just make sure the following at your end.

Please check your bank/credit card account - Has it been debited? If yes, please note a failed transaction is normally rolled back within 7 business days.
The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.

If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.
The expected timelines are as below:

- Net-Banking - 4 business days
- Debit Card /Credit Card -  10 business days.

 

What happens to the Vouchers deducted from my account for an unsuccessful order?

 

We understand how important Vouchers are for our shoppers. Just in case your order was not successful but Pinkybaby Voucher has been deducted from your account, it will be credited to your account within 24 hrs. Please reach out to us in case of any discrepancy. In the end, we are happy to see you happy!

 

Can I place a bulk order for an item(s)?

No, Bulk orders cannot be placed through Pinkybaby.in as the website only accommodates to end customers.

Can I add an item to my order after I have placed my order?

Unfortunately, no, however you can simply place another order.