How do I place an order?
Didn’t receive any communication? OR Facing Issues while placing order? OR Website hung up at the payment page? OR Order was not successful? You can always contact our customer support at firstname.lastname@example.org.
I was charged handling fee for my order. If I cancel my order, will I get back these charges along with the refund?
Refund of handling charges varies as per the following -
How can I modify my order after having placed it?
ADD/ REMOVE A PRODUCT
Unfortunately, after you have placed an order, you won't be able to add or remove a product to/from your order. But you can place a new order for the desired products.
Please contact our customer care team if you wish to change the delivery address for your order.
We shall accept your request if the order has not yet been shipped. However, if the order has been shipped, we shall only be able to accept change of address requests within your city.
Please note: An order shall be delivered at a single address only. We do not accept requests for delivering at multiple locations in a single order. We request you to place separate orders for separate locations.
CHANGE DELIVERY DATE
We try to deliver all your orders in the earliest time possible. However, if you want delivery at a later date, please coordinate with the courier person once he gets in touch with you.
I have placed my Order! What's next?
After you have placed the order, we will send you a CONFIRMATION email and SMS with delivery details. We will try to dispatch your order as soon as possible and will keep you informed at every step of the way.
You can also track your order through our website or app by visiting ‘My account’ section.
Please note: It sometimes takes up to 48 hours for the tracking to be updated after an order is placed.
How will I know if order is placed successfully?
When your order is confirmed:
We will send you a message. Do check your phone. We will put through an e-mail with the details of your product. Be sure you go through that.
You can also check the order in the "My Accounts" tab.
I had purchased multiple products in an order. Do I need to pay COD charges every time if the delivery time is different?
No, you don't have to pay COD charges every time if the delivery time is different for different items in the order. It is collected only when you receive the first product of your order.
How can I change my billing address?
You need to login into your Pinkybaby account, where you can change the address under my account section >>profile>> saved addresses >> billing address and also can update new information related to your profile.
If I cancel my order, how will I get my refund?
Your refund mode depends upon payment mode of order placement: -
1) If you have placed a COD order and used Pinkybaby Vouchers in it, the amount will be refunded in the form of a Voucher within 24 hours. If you have any existing Pinkybaby Voucher in your account, the value of the same will be updated. Else, a new Voucher will be issued.
2) If you have placed a prepaid order (used credit card/debit card/net banking for placing order), then the money will be paid back to your card/bank account within 5-7 working days post refund initiation.
What are the cancellation timelines?
There are two stages where the cancellation request have different timelines.
1) If you raised the cancellation before getting the dispatch message, the request will be processed within 24 hours.
2) If you raised the cancellation after receiving the dispatch message, the same will be confirmed within 5 business days. The items which are already shipped can't be cancelled. We request you to deny the acceptance of these items at the time of delivery in case you received.
How can I cancel one/few products from my order?
You can cancel one/few items from your order by clicking on “My Orders” section of your Pinkybaby account and then select the item(s) you want to cancel.
Do you take orders over phone?
Can I return (a part of) my complete order at the time of delivery?
Instant Return/Open Delivery service i.e. the facility of returning (a part of) a complete order at the time of delivery has been discontinued.
This means that returning (a part of) an order at the time of delivery will not be possible. However, if you feel dissatisfied with your purchase, you can always return/exchange it within 15 days of delivery. Please check our Return/Exchange policy for more information.
What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?
If your card is debited by mistake, seriously, no need to panic at all! Please just make sure the following at your end.
Please check your bank/credit card account - Has it been debited? If yes, please note a failed transaction is normally rolled back within 7 business days.
The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.
If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.
The expected timelines are as below:
- Net-Banking - 4 business days
- Debit Card /Credit Card - 10 business days.
What happens to the Vouchers deducted from my account for an unsuccessful order?
We understand how important Vouchers are for our shoppers. Just in case your order was not successful but Pinkybaby Voucher has been deducted from your account, it will be credited to your account within 24 hrs. Please reach out to us in case of any discrepancy. In the end, we are happy to see you happy!
Can I place a bulk order for an item(s)?
No, Bulk orders cannot be placed through Pinkybaby.in as the website only accommodates to end customers.
Can I add an item to my order after I have placed my order?
Unfortunately, no, however you can simply place another order.