How long after ordering is my order shipped?
We typically ship all orders within 2-4 business days. If you select Express shipping at checkout, we'll send your item via USPS Priority Mail once production is complete.
Which carrier do you use?
We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
How long does it take to arrive?
We ship all orders from our USA factory. Due to Covid-19, some international packages may be delayed due to routing or customs delays.
- USA - Within 2-5 business days
- Canada - Within 4-10 business days
- Western Europe - Within 5-15 business days
- Australia/NZ - Within 5-15 business days
- Rest of the World - Within 5-20 business days
Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.
I didn't receive my order
Please email us: firstname.lastname@example.org, quoting your order number from the confirmation email/SMS message. We'll help track down your order.
Can I pay extra to get my item quicker?
All items take between 1 and 3 business days to make, as we make everything to order. You can select Express shipping to have your item shipped via USPS Priority Mail within the USA. This will shorten the time it takes to receive your item once made.
What about customs fees/taxes?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.
Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.
If fees are charged by customs, they are payable by the recipient.
Shipping insurance is offered at checkout, and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team.
Please note - shipping insurance is non-refundable once your order has shipped.
Cancellation & Exchanges
Can I cancel or change my order?
We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.
Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.
My item is damaged/incorrect, what do I do?
Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
Can I return my purchase?
We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 30 day returns policy from date of purchase.
Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance is non-refundable.
My item looks different to the online listing
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.
It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.
T-SHIRTS AND MUGS SHIPPING:
Please carefully review all product information and sizing before making a purchase. We can not edit orders once finalized, it is the customer's responsibility to confirm order details (size, color, address, discount codes if applicable, etc.) are correct at time of purchase. By placing an order you agree to the terms/conditions listed below.
Covid19: Due to safeguards in place to protect our shipping center employees, shipments may be delayed. We are working to keep our timeframes as close to normal as possible.
Please allow up to 7 business days for your order to ship. We ship items as fast as we can and if you have multiple items in an order, they may ship out separately. You will receive tracking info as each item ships.
PLEASE NOTE: SHIPPING TIMEFRAME MAY BE EXTENDED DURING BUSY HOLIDAY SEASON OR DURING ONGOING PROMOTIONS.
Please allow 10 days for jewelry customisations and special accessories.
Shipping time should be added on top of all these estimates, speed depends on product type and destination.
We are glad to bring our customers great value and service. We provide shipping from our warehouses in Europe & USA by FEDEX, USPS, DHL, DPD.
All orders with Free Shipping will be shipped by USPS First Class.
Sale items are final sale and not eligible for return/exchange.
We are proud to offer international shipping services. However, there are some locations we are unable to ship to.
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
Why My Tracking Says "No information available at the moment"?
For some shipping companies, it takes 1-5 business days for the tracking information to update on the system. If your order was placed more 5 business days back and still no information is received on your tracking number, please contact us by email@example.com
We do ship internationally! However, international orders are final sale and are subject to import duties and taxes that are the recipients responsibility. You can check with your country's customs office to determine what these additional costs will be.
International order take 10 - 25 business days for delivery.
Pinky Baby is not responsible for lost packages or uninsured packages shipped via USPS First Class.
If you refuse a shipment from Pinky Baby, you will be responsible for the original shipping charges, any import duties, fees and/or taxes incurred on the package, and the cost of returning the package. This amount will be deducted from your refund.
Pinky Baby is not responsible for items sent to the incorrect address or undeliverable items. Please check the shipping address closely before placing your orders.
In case of returns, the customer is responsible for shipping. Pinky Baby is not responsible for items lost in transit.
Pinky Baby is not responsible for delays in shipping caused by the USPS, weather or other events out of our control.
If your package is confirmed to be lost in transit and you selected a shipping option that is insured, reach out and we will help issue a replacement. Pinky Baby is not responsible for lost packages or uninsured packages shipped via USPS First Class.
Free Shipping Code
Code must be applied at time of purchase. Code cannot be combined with any other offers. No price adjustments will be provided on previous purchases. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of discount and to modify or cancel this promotion at any time. Free Shipping offer is only available on orders with a "ship to" address anywhere in the US (excluding US territories and overseas possessions) and will be shipped USPS first class.